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November 20, 2013 / Zircon Corporation

We Just Want it to Work

Here’s the second in the new blog series from Zircon in the Real World!

Zircon in the Real World

We all have a basic expectation with every product or service purchase we make. We expect it to work for us. We expect it to be effective. It doesn’t matter if the cost is $1, $100, or $1,000. We bought the product because it’s supposed to help us, feel and look good, or get a job or project done successfully.

A customer recently called and left a voicemail to say that he had just bought a new Zircon StudSensor and our product was not working for him, no matter what he did. He took it back and exchanged it for an upgraded model with more features, and that one also didn’t work for him. He said he was going to take it back for a refund and never consider purchasing another product from our company.

I called back immediately and got his voicemail. I asked that he call me back…

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